Gaya APA

PEPPErs, D., rogErs, M. (2017). Managing Customer Experience and Relationships E-BOOK (Ed. 3). Canada: Wiley.

Gaya MLA

PEPPErs, Don., rogErs, MarTha. "Managing Customer Experience and Relationships E-BOOK". Ed. 3 Canada: Wiley, 2017. Text.